An IndiGo passenger was restrained and manhandled by the airline’s ground staff at the Delhi airport shortly after an argument last month. In a widely shared video, the passenger who had landed in the national capital, was physically prevented from boarding the coach by an airline staffer who was heard seconds earlier objecting to the passenger allegedly using abusive language.
The passenger, Rajeev Katiyal, travelling from Chennai, and the staffer get into a scuffle soon after; both sides are seen trying to punch the other in the video.
The incident took place on October 15. After the video shot on a mobile phone was put out today, IndiGo apologised for the incident and said that the staff involved has been fired. “Incident probed by designated committee. Took action against staff who was main culprit, by immediately terminating his employment,” the airline said.
IndiGo president Aditya Ghosh said he had called up the passenger too and apologised.
“My personal apologies… this does not reflect our culture,” he said in a statement.
“Under the code of conduct violation, this incident was investigated and stern action was taken against the staff,” the statement said.
Civil Aviation Minister Ashok Gajapathi Raju said he has asked for a report from the civil aviation watchdog, Directorate General of Civil Aviation, or DGCA.
“Violence of any sort is deplorable and should result in criminal action,” the minister said.